National Bank Of Greece - Don't Blame The Victim

To say that my irritation levels with the above mentioned bank have reached boiling point is an understatement. If we were there they wouldn't get away with this.

Of course it's all my Mother-in-laws fault, right. Well according to the person who phoned her today, yup, it's her fault. Why, well because the money was actually in U.S. dollars, not Euros and that justifies the horrendous fee of 600 euros for a bank draft. Oh but don't worry he says, I will be so kind as to go one higher up and see what we can do. Steve told his mother today that she was to phone them every two days and not let up and assured here we would not let up from this end. To me that sounds very much like a cop out. Like not taking responsibility for a mistake and blaming the victim.

We still have not had the courtesy of a reply to our two emails and have never received an answer as to why the bank would quiz her repeatedly why she wanted her money. None of their business methinks...

Thanks to this blog I can keep this going until we go back to Greece next year but we really hope that she gets her money back before Christmas. That would really be customer service.